Treating our customers fairly

Macquarie is dedicated to meeting the FCA's Treating Customers Fairly (TCF) principles on a consistent basis and providing the highest level of service to our clients.

Client commitment and the fair treatment of customers is a core value at Macquarie. It is embedded not only in our daily operations but also in our corporate culture and is one the six ‘goals and values’ that underpins our approach to doing business.

Our approach to TCF is supported by an effective and robust risk management framework which encompasses all our activities from product development and execution, through to marketing and client servicing.

If you would like more information on TCF please visit the FCA TCF Site